Hoi4 Privacy Policy — Protection of Malaysian User Data

Information We Collect

When you register for or use the hoi4 platform, we collect several categories of information needed to provide a secure and properly functioning service. These categories are as follows:

• Account information: Your full name, email address, Malaysian phone number, date of birth, and encrypted password provided during registration.
• Device and browser information: Device type, operating system, browser type, IP address, screen resolution, and language settings automatically transmitted by your device when you access the platform.
• Local payment information: Transaction details in MYR (RM), including your chosen payment method, transaction reference number, and deposit and withdrawal history. Bank account numbers and card details are not stored directly by the platform.
• Usage data: On-platform activity records, including pages visited, games or bets accessed, session duration, and actions performed within the account.
• Cookies and tracking data: Cookie files and digital identifiers stored on your device to facilitate navigation and improve your overall experience on the platform.

We only collect information that is strictly necessary for the purposes outlined in this policy. Collecting excessive or irrelevant data goes against the privacy principles we uphold.

How We Use Your Information

All information collected by hoi4 is used exclusively for legitimate purposes directly related to the provision of platform services. The primary purposes for which your information is used are:

• Processing account registration and verifying user identity in compliance with security requirements
• Processing financial transactions in MYR and maintaining accurate financial records
• Providing customer support and effectively handling enquiries or complaints
• Detecting and preventing fraud, unauthorised access, and suspicious activity on the platform
• Sending important notifications related to your account, transactions, or policy updates
• Improving platform quality through aggregated, anonymised usage pattern analysis
• Complying with legal and regulatory requirements applicable in Malaysia

Hoi4 will not use your information for third-party advertising purposes without your consent, nor for any purpose not stated in this policy.

Cookies & Tracking Technologies

The hoi4 platform uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help the platform remember your preferences and settings across sessions.

We use several types of cookies on this platform. Session cookies temporary and deleted when you close your browser. These cookies are required to keep you logged in during an active session. Persistent cookies stored on your device for a longer period to help the platform recognise your device on future visits, enabling faster login and remembered settings.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the platform. By continuing to use this platform, you consent to the use of cookies as described in this policy.

Data Storage & Security

Hoi4 applies strict technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the platform's servers is protected with SSL encryption that meets current industry standards.

Sensitive information such as passwords is stored in an irreversible hashed format. Financial information is handled in compliance with appropriate payment security protocols. Access to users' personal data within our internal systems is restricted to authorised personnel on a need-to-know basis.

While we take all reasonable precautions, no security system can guarantee absolute protection. In the event of a data breach affecting your personal information, hoi4 will take appropriate steps and notify affected parties in accordance with applicable legal requirements.

Sharing Information with Third Parties

Hoi4 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are limited circumstances in which information may be shared:

• Payment processors: Transaction information is shared with approved payment service providers solely for the purpose of processing deposits and withdrawals in MYR.
• Legal requirements: hoi4 will disclose required information if ordered to do so by a Malaysian court or competent authority.
• Fraud prevention: In cases involving serious fraud investigations, certain information may be shared with the relevant authorities.

All third parties handling hoi4 user information are required to meet equivalent data protection standards and are not permitted to use that information for any purpose beyond the agreed scope.

User Rights & How to Contact Us

As a hoi4 platform user, you have the following rights regarding your personal information:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You may request corrections to any information that is inaccurate or incomplete.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal information from our systems, subject to applicable record retention requirements.
• Right to withdraw consent: You may withdraw consent for certain data processing at any time, though this may affect your ability to use some features of the platform.

To exercise any of the above rights, or if you have questions about this privacy policy, please contact the hoi4 support team by email at [email protected]. We will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. You may also refer to the FAQ us for further information on how to manage your account and data.

Hoi4 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. Continued use of the platform after any changes take effect constitutes acceptance of the updated policy. For information on terms and conditions platform usage, please refer to the relevant page.

This Privacy Policy applies to all users accessing hoi4 from Malaysia. It is interpreted in accordance with applicable data protection laws in Malaysia.